Privacy Policy

Effective Date: 12/03/2024

At Coastal Auto Shipping, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.coastalautoshipping.com or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our website and services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect both personal and non-personal information in order to provide and improve our services. The types of information we collect are outlined below.

Personal Information

Personal information is data that can identify you directly or indirectly. We collect personal information from you when you:

Register or create an account on our website
Request a quote, consultation, or customer support
Place an order or make a transaction
Subscribe to our newsletters, marketing communications, or promotions
Contact us via email, live chat, or phone
Participate in surveys, contests, or market research

The personal information we may collect includes:

Contact Information: Name, email address, phone number, physical address
Payment Information: Billing address, credit/debit card numbers (processed securely by third-party payment processors)
Account Information: Username, password, user preferences
Communication Information: Any content of messages, requests, or feedback you provide to us
Demographic Information: Age, gender, interests, or preferences (if voluntarily provided)
Other Information: Any other details you provide voluntarily in your interactions with us
Non-Personal Information

Non-personal information does not directly identify you and is typically collected automatically when you visit our website. This includes:

Device and Browser Information: Type of device (e.g., mobile, desktop), browser type and version, operating system, screen resolution
Usage Data: Pages viewed, time spent on each page, clickstream data, and other behavioral data (e.g., interaction with links, forms, or ads)
IP Address: The IP address from which you access our website or services
Location Information: Geolocation data if location services are enabled on your device
Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies (explained in detail below)

We may also use third-party tools such as Google Analytics to collect and analyze this non-personal data.

How We Use Your Information

We use the information we collect for various purposes, including the following:

Providing and Improving Services

Account Creation and Management: To create and maintain your account, process transactions, and deliver the services you request.
Customer Support: To respond to inquiries, provide technical support, troubleshoot issues, and improve your experience with us.
Product and Service Enhancements: To improve the functionality, performance, and content of our website, products, and services.

Communication

Service Updates and Notifications: To send you important information regarding your account or services, including order confirmations, status updates, and other operational communications.
Marketing and Promotional Communications: With your consent (where required by law), we may send promotional emails, newsletters, offers, and surveys. You can unsubscribe from these emails at any time by following the instructions in the email or contacting us directly.

Customization and Personalization

To customize your user experience on our website, such as showing relevant content, advertisements, or recommendations based on your preferences, browsing history, and interactions.

Legal Compliance and Risk Management

To comply with applicable laws and regulations, prevent fraud, enforce our terms of service, and protect our business and customers.

Security

To detect, prevent, and mitigate any fraudulent activity, security breaches, or illegal activities, and to protect the integrity of our website and services.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and collect information about how you interact with our website. Cookies are small files stored on your device that allow us to remember your preferences and improve your browsing experience.

Types of Cookies We Use

Strictly Necessary Cookies: These are essential for the operation of our website and enable features like logging in, processing payments, and navigating through the site.
Performance and Analytics Cookies: These cookies help us understand how visitors use our website, including what pages are viewed most frequently. These cookies do not collect personally identifiable information but help us analyze trends.
Functionality Cookies: These cookies allow our website to remember your preferences, such as language selection and user settings.
Advertising and Targeting Cookies: These cookies track your browsing habits across websites to deliver targeted ads and promotions. We may also use these cookies for retargeting and remarketing purposes.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect your experience on our website.

How We Protect Your Information

We are committed to ensuring that your personal information is secure. We use a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

Encryption: We encrypt sensitive data such as payment information to protect it during transmission.
Secure Servers: Our website is hosted on secure servers with firewalls and other security protocols in place.
Access Control: We restrict access to personal information to employees, contractors, and agents who need the information to perform their job functions.

However, please be aware that no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following circumstances:

Service Providers

We may share your information with third-party service providers who help us operate our website and provide our services. These include:

Hosting providers
Email marketing and communications services
Analytics providers (e.g., Google Analytics)
Customer support services

These third parties are contractually obligated to protect your data and only use it for the purpose of providing services to us.

Legal Compliance

We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, investigate fraud, or ensure the safety of our users.

Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the transaction. We will notify you of any such change in ownership and update this Privacy Policy accordingly.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

To provide the services you request
To comply with legal obligations
For business analysis and improvement

If you wish to delete your personal data or request that we stop using it for certain purposes, you can contact us as described below. However, we may retain certain information for legal, accounting, or fraud prevention purposes.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal data in certain situations, including for marketing purposes.
Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

SMS and Email Opt-Out

Email: You can opt-out of receiving marketing and promotional emails by clicking the “unsubscribe” link included in each email or by sending a request to [email protected]. You will continue to receive transactional emails, such as order confirmations and account-related communications.
SMS: If you have opted in to receive SMS messages from us, you can opt-out at any time by replying with the word “STOP” to any SMS message, or by contacting us at [email protected]. You will no longer receive marketing SMS messages, but you may still receive important account-related messages.

To exercise any of these rights, please contact us at [email protected].

Third-Party Websites

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before submitting any personal data.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child, we will take steps to delete such data immediately

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Effective Date” at the top of this page or by sending a notice to the email address associated with your account. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Coastal Auto Shipping
8600 NW S River Drive Medley, FL 33166
Email: [email protected]
Phone: 888-207-3176

By using our services and website, you acknowledge that you have read and understood this Privacy Policy.

This updated version is crafted to ensure compliance with Florida’s consumer protection and privacy laws, such as the Florida Consumer Privacy Act, and includes rights to access, deletion, and opt-out for marketing communications.