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Refund and Exchange Policy

The option to cancel a shipping order is available at any time, with no cancellation fees as long as the order has not yet been assigned to a Transporter. The amount paid will be refunded in full.

Refunds will be processed within two day from the cancellation request.  Cancellation of an order must be submitted in writing via email sent to info@coastalautoshipping.com. Coastal Auto Shipping LLC, does not accept or honor cancellations made via phone call.

If Customer decides to cancel the shipping order after a Transporter has been assigned, the partial payment will not be refunded as our services have been rendered when a Transporter is assigned.

If Customer decides to cancel the shipping order after a transporter has been assigned within one week from day of pick up, $150.00 will be assessed as our services have been rendered when a Transporter is assigned.

Order(s) booked as “Port to Port”:

Reservations made as a Port to Port service can be cancelled within a 2 week notice of date reserved for drop off. Cancellation of an order must be submitted in writing via email sent to info@coastalautoshipping.com. Coastal Auto Shipping LLC, does not accept or honor cancellations made via phone call.

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